FAQ

Last updated: 16 June 2026

Orders & Payment

How do I place an order?
Add your products to the cart and follow the secure checkout. You will receive a confirmation email once your order is placed.

Which payment methods are accepted?
We accept the secure payment methods displayed at checkout. Payments are processed by certified providers.

Shipping & Delivery

Where do you ship?
We ship across Belgium and the European Union. Shipping costs and estimated delivery times are shown before you confirm your order.

How can I track my order?
Once your order is dispatched, you will receive a tracking link by email.

Returns & Withdrawal

Can I return a product?
You have a 14-day right of withdrawal on distance purchases. For hygiene reasons, cosmetic products that have been opened or unsealed cannot be returned. See our Terms & Conditions.

Products & Usage

Are your products suitable for sensitive skin?
Our formulas are designed with care. We recommend reading the usage instructions and performing a patch test before first use.

Are your products compliant?
Our cosmetics are formulated to comply with applicable European cosmetics regulations.

Appointments & Clinic

How do I book a treatment?
Contact us at info@sakurion.beauty or by phone at +32 491 55 00 88. Appointments can be rescheduled up to 48 hours in advance.

Contact

For any other question, reach us at info@sakurion.beauty.